The State accepts complaints about ambulances.

• Ambulances provide emergency transportation for patients in crisis to the emergency room of a local hospital.
• Ambulettes provide non-emergency transportation for patients traveling from home to a doctor's office or medical facility. The State does not accept complaints about ambulettes.

All ambulance complaints, except billing issues, are accepted. Billing complaints must be submitted directly to the ambulance company.

Download the complaint form and instructions.

• Agency: New York State Department of Health
• Division: New York State Department of Health Local Office
• Phone Number: (518) 402-0996
• Business Hours: Monday - Friday: 9 AM - 5 PM