You can make complaints about Medicaid programs, including reports of delayed benefits.

You can also make complaints about case handling or staff behavior at a Medicaid Office.

• Agency: Human Resources Administration
• Division: Medicaid Helpline
• Phone Number: (888) 692-6116
• Business Hours: Monday - Friday: 8 AM - 5 PM
• Automated Assistance is available in English and Spanish 24 hours, 7 days a week. Staff is available through the automated phone system during business hours, except on City Holidays. Most languages are available through a staff person.